When a distribution operator is confronted with the media due to a problem, the best course is to

• A. Offer as much information as possible
• B. Be detailed
• C. Refer to local utility policy
• D. All of the above

Answer: (C)

When media inquiries arise, follow the utility’s established communications policy. That policy designates who speaks for the utility, what information is approved for release, and how updates are issued. Referencing the policy and the designated spokesperson ensures the information is accurate, consistent, and compliant with safety and regulatory requirements. It also helps prevent sharing unverified details or sensitive information that could cause confusion or risk. Offering as much information or being overly detailed without policy approval can lead to rumors, misstatements, or disclosures that shouldn’t be made.